Frequently Asked Questions

Your therapist will work with you to identify your personal goals for counseling and then tailor counseling to you and your goals. It will often involve things such as getting a different perspective on your experiences, exploring and discovering things about yourself, making changes in unhelpful patterns of thinking and behaving, processing difficult experiences, and learning healthy coping tools.

 New clients are not permitted to independently schedule their first clinical appointment. Please complete our New Client Inquiry process first. Our administrative team will help you get scheduled. 

Behavioral health services are not one-size-fits-all. Different clinicians participate with different insurance plans, provide different services, work with different populations, and have different areas of expertise.

Our guided intake process helps reduce scheduling errors and gives us an opportunity to connect you with an appropriate clinician and service before your first appointment.

 No. You may tell us if you have a preference, but you do not need to select a clinician before contacting us. We'll consider your needs, preferences, insurance, location, availability, and the services you're requesting. 

 Possibly. Coverage depends on your insurance plan, clinician, service, network status, and other benefit requirements. Our team will collect your insurance information during onboarding and verify available benefits whenever possible. 

 Yes. Self-pay options are available for clients who are not using insurance or for services that may not be covered by insurance. 

 Reduced self-pay arrangements may be available in certain circumstances. Please ask our administrative team about current options. 

You'll receive access to Jane and your required intake documents. Complete all required forms within the requested timeframe and before your appointment. 

Please let our administrative team know. Do not create a duplicate client profile. We'll help make sure your information is connected appropriately. 

 Usually not for ongoing services with your established clinician. However, if you're requesting a new type of service or a significant change in care, please contact our administrative team so we can determine the appropriate next step. 

 We reserve a 24 hour cancellation policy in expectances of weather-related issues, emergency issues, and serious medical illness. If you don't call or go to the client portal to cancel your your appointment within 24 hours of the scheduled appointment then you will be charged the full price of the appointment. NO EXCEPTIONS!